Shopify
An app embedded in the Shopify admin. Fulfilled orders come in on their own; billing goes through Shopify.
Carriers and integrations
Eight carriers, one way of saying it.
HeyTracker checks your carriers, plugs into Shopify and talks to the other tools of the Heylio suite.
Carriers
The 8 carriers tracked.
For each one: outbound and return parcel tracking, translated into HeyTracker's nine statuses.
- ColissimoOutbound and return
- ChronopostOutbound and return
- Mondial RelayOutbound and return
- DPDOutbound and return
- GLSOutbound and return
- UPSOutbound and return
- DHLOutbound and return
- bpostOutbound and return
The nine statuses
Never the carrier's raw jargon.
Every scan becomes one of these nine statuses, with a plain sentence for your customer.
- Label createdThe parcel hasn't left yet.
- Picked upThe carrier has the parcel.
- In transitThe parcel is on its way to you.
- Out for deliveryDelivery expected today.
- Ready at pickup pointReady to collect, with the deadline.
- DeliveredAll done.
- ExceptionDelay, address issue, failed delivery, damaged parcel.
- Returned to senderThe parcel is heading back to the store.
- LostNo more scans, or declared lost.
Integrations
What HeyTracker connects to.
Heylio
The customer service AI agent queries HeyTracker: status, date, tracking link and a drafted answer to “where is my order?”.
HeyReturn
HeyReturn return parcels are tracked by HeyTracker: one status, on both sides, and a direct link to the return.
API for another AI agent
One key per store to connect your own agent or support tool to HeyTracker's tracking.
Your carrier
Missing one? Let us know.
Free up to 50 parcels a month. Every feature in every plan.