Carrier claims
A parcel lost or delivered too late becomes a file, then a claim ready to submit, then a refund you can follow.
From parcel to refund
HeyTracker spots lost parcels on its own (no more scans, or declared lost) and those delivered after the carrier's guaranteed time. The check runs every hour.
The documents are gathered: proof of shipment, proof of value. The file shows the deadline to claim and the time left. Never two files for the same parcel.
The claim text is written from the file, from a template, or by AI when it is turned on. You review it and edit it if needed.
Each carrier has its official channel. HeyTracker gives you the instructions, the portal link and the claim to copy; you submit it, HeyTracker keeps the record.
When the carrier replies, you enter the amount recovered: HeyTracker shows it next to the amount claimed, with the difference.
HeyTracker submits the claim on the carrier's portal for you, under your mandate, and follows up on its own. Portal connections are being set up.
Compare what the carrier bills you with what was actually delivered.
The Claims screen
The amounts below are an example, not results.
Your customer will be able to report a damaged parcel, with a photo, from their tracking page: the file will open with their photos. This form is not online yet. Today, a “damaged parcel” exception reported by the carrier opens an alert.
Market benchmarks
HeyTracker does not have its own measurements yet. In the meantime, here are the figures published by QualiShip, a French parcel tracking and carrier claims tool.
1 min
per claim
The time QualiShip says it takes to handle a carrier claim with its tool.
Figures announced by QualiShip for its own solution. They are not results measured by HeyTracker.
Your claims
Free up to 50 parcels a month. Every feature in every plan.