Late delivery
The promised date has passed, beyond the grace period you set.
How it works
From installation to your first refund.
Eight steps, in the order you will go through them. The first seven are in the app today; the last one is on its way.
The merchant's journey
Eight steps, no data entry.
Install the Shopify app
HeyTracker installs on your store and opens right inside the Shopify admin, no Heylio account needed.
- App embedded in the Shopify admin
- Billed through Shopify
- Several stores on one account
Nothing to type
Every fulfilled order shows up with its carrier and tracking number, outbound and return alike.
- Automatic Shopify sync
- 8 carriers checked for you
- Nine clear statuses, never raw jargon
Set your alerts
Four time limits per store decide when HeyTracker warns you. The Alerts screen is checked every hour.
- Outbound parcel with no new scan
- Grace period after the promised date
- Reminder before the pickup point deadline
- Return parcel that has stopped moving
Style the tracking page
In Settings, you choose the look and see the result live, on a sample order.
- Logo, main color, page background
- Fonts and corner style
- Up to 3 marketing blocks
- Nothing goes live until you click “Save”
Handle what's stuck
The Alerts screen lists stuck parcels; the parcel page tells you everything you need to answer.
- Scan history and pickup point
- Customer activity: page viewed, Heylio's answer
- Tracking link to copy
- “View customer page” button
Get your money back
The Claims screen shows the money carriers owe you, and what is left to claim before the deadline.
- Amount at stake
- To claim within 7 days
- Amount recovered, next to the amount claimed
Work as a team
Roles come from your Heylio account. An Agent can view without changing anything. Several stores fit on one account.
- Owner, Admin, Agent
- “Read only” banner for Agents
- Store switcher
- Coming soon
Keep your customers posted
Email, SMS and WhatsApp sent to your customer when their parcel moves or runs late. For now, they follow their parcel on their tracking page.
- Email notifications
- SMS and WhatsApp
Alerts
Five reasons to be warned.
Alerts are shown in HeyTracker, on the Alerts screen and on the dashboard.
No recent scan
The outbound parcel has had no new scan within the time limit you chose.
Pickup point collection
The collection deadline is getting close: the parcel may be sent back.
Return not moving
A return parcel, tracked with HeyReturn, has come to a halt.
Carrier exception
Address not found, failed delivery, damaged parcel reported by the carrier.
Want a walkthrough?
See the journey on your own parcels.
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