Parcel tracking for Shopify · 8 carriers
HeyTracker tracks your Shopify shipments across 8 carriers, shows your customers a tracking page in your brand colors and helps you get your money back on lost parcels.
One parcel among all of today's
ORDER #2318 · MAISON LUNE · MON 16:05
01 · Picked up
As soon as the order is fulfilled in Shopify, HeyTracker picks up the carrier and the tracking number: nothing to type. Léa opens her tracking page on your domain, in your colors, with a photo of what she ordered.
02 · In transit
Every scan is translated into one of HeyTracker's nine statuses, with a sentence anyone can understand. Colissimo or DPD, Léa sees the same timeline and the same estimated date.
03 · Exception
No scan within the time limit you set: the “No recent scan” alert opens in HeyTracker. And if Léa asks Heylio “where is my order?”, it answers with the real status and the real date.
04 · Delivered
The parcel reaches the pickup point: the page shows the address, the opening hours and the collection deadline. If it sits there too long, you are alerted before it is sent back. Léa collects it on Saturday: delivered.
05 · What if… a claim
Parcel lost, or delivered after the carrier's guaranteed time: HeyTracker opens the file, gathers the documents, counts the time left and drafts the claim. You submit it, then follow it through to the refund.
What Léa sees
The tracking page is served on your store's domain, with your logo, your colors and your fonts. HeyTracker only appears in small print, in the footer.
Carriers tracked
The merchant's numbers
HeyTracker's dashboard comes down to four counters. The ones below are an example, not results: yours will come from your own parcels.
Market benchmarks
HeyTracker does not have its own measurements yet. In the meantime, here are the figures published by QualiShip, a French parcel tracking and carrier claims tool.
1 min
per claim
The time QualiShip says it takes to handle a carrier claim with its tool.
-50%
support tickets
The drop in customer service requests QualiShip reports with its post-purchase tracking.
Figures announced by QualiShip for its own solution. They are not results measured by HeyTracker.
The Heylio suite
Heylio answers your customers with the parcel's real status. HeyReturn returns are tracked by HeyTracker: one status, on both sides. A single login, and a switcher to move from one app to the next.
Pricing
Every feature in every plan: only the volume of tracked parcels changes.
To try it out on a small store.
Free
For a store that ships every day.
€8 /month excl. VAT
For a growing store.
€39 /month excl. VAT
For high volumes and several carriers.
€129 /month excl. VAT
Frequently asked questions
On your store's domain, for example mystore.com/apps/suivi, through the Shopify app proxy. Your customer never leaves your site: the logo, colors and fonts are yours, and HeyTracker only appears in small print, in the footer.
Through a signed direct link you add to your shipping confirmation email, or by entering their order number and email on the tracking page. Repeated failed attempts are slowed down, so nobody can browse through the store's orders.
Colissimo, Chronopost, Mondial Relay, DPD, GLS, UPS, DHL and bpost. They are all presented the same way: nine clear statuses, never the carrier's raw jargon.
Not yet: notifications sent to customers (email, SMS, WhatsApp) are coming in a future release. Today, you are the one alerted, in HeyTracker, as soon as a parcel runs late, goes without a scan or nears its pickup point collection deadline.
HeyTracker spots lost parcels and those delivered after the carrier's guaranteed time. The file gathers the documents, shows the time left to claim, and the claim is drafted for you: you submit it through the carrier's channel, then enter the amount recovered. Never two files for the same parcel. Reporting a damaged parcel by your customer, with a photo, from the tracking page does not exist yet: it is coming soon, like automatic submission on carrier portals.
Yes. Heylio, the customer service AI agent, queries HeyTracker to answer “where is my order?” with the real status and date. HeyReturn return parcels are tracked by HeyTracker: one status, on both sides. A single login for the whole suite.
No. As soon as an order is fulfilled in Shopify, the parcel shows up with its carrier and tracking number, and HeyTracker checks with the carrier on its own: often when the parcel moves fast, rarely when it is waiting.
HeyTracker
Free up to 50 parcels a month. We show you the app on your own parcels, then set it up with you.